1. Scope of Services
1.1 These Terms govern the AmbroTech 365 Cover support plan. By subscribing, you (“you”, “Client”) agree to this Terms & Conditions document.
1.2 Included in 365 Cover:
- Digital keyholding / credential storage
- Password resets & account recovery
- Low‑level Microsoft 365 configuration help (e.g. licence guidance, minor setting tweaks)
- Secure remote support during business hours
1.3 Excluded services: major migrations, tenant-wide reconfigurations, onsite visits, training beyond short guidance, large-scale integrations or development.
2. Service Hours & Response Times
- Business Hours: Monday–Friday, 09:00–17:00 (UK public holidays excluded).
- Out-of-hours requests may be accepted but aren’t covered under this plan and may incur additional charges.
3. Client Responsibilities
- Ensure AmbroTech has necessary remote access tools and credentials.
- Keep documented contact information current.
- Maintain valid Microsoft 365 licences.
- Follow our advice and recommended configurations where reasonably practicable.
4. Confidentiality & Data Protection
- We adhere to UK GDPR and Data Protection Act 2018; handled per our Privacy Policy.
- We securely store your credentials and won’t share them unless legally required or with your explicit authorisation.
- You’re the Data Controller of your data; we process only to deliver services under this plan.
5. Security & Liability
- You remain responsible for endpoint security, licence compliance, and any misconfiguration unless directly caused by proven AmbroTech negligence.
- Our liability is limited to a maximum of three months’ subscription fees.
- We disclaim liability for third-party failures, indirect losses, downtime not caused by us, or issues arising from services outside this plan’s scope.
6. Payment Terms & Suspension
- Invoicing: Monthly in advance; payable within 30 days.
- Late Payment: Interest may be charged as per Late Payment of Commercial Debts Act 1998 (8% + fixed fee).
- Suspension: If payment is overdue by more than 30 days, services may be suspended. Continued non-payment may result in contract termination and credential/remote-access data deletion.
- Reinstatement Fee: Up to £250 may apply to restart suspended services.
7. Termination
- Either party may terminate with 30 days written notice (or as per your signed agreement).
- Services will cease at the end of the notice period.
- Data (credentials, remote configurations) may be deleted unless retention is otherwise arranged.
8. Amendments
We reserve the right to update these Terms from time to time.
Material changes will be communicated in writing; continued use implies acceptance.
9. Governing Law
These Terms are governed by the laws of England and Wales, with disputes subject to the exclusive jurisdiction of the English courts.
10. Support Channels
- Email: [email protected]
- Phone: 01452 234047 (09:00–17:00 Mon–Fri)
- Client Portal: https://itsupport.ambrotech.co.uk (if enabled)
Requests via unofficial channels (WhatsApp, personal email, etc.) may not be picked up and may fall outside SLA.
11. Enquiries & Escalations
- Billing: [email protected]
- Contract or Legal: [email protected]
- Escalations or Complaints: [email protected]