Remote support allows us to access your computer over the internet so we can diagnose and fix issues without needing to travel to your location. We can connect to your device, see what you see and take control if needed, which means most issues are resolved within minutes. It is simple, secure and ideal for busy environments where downtime costs money.
What Remote Support Can Help With
Remote support is ideal for everyday problems such as software not opening, email accounts refusing to sync, printers refusing to co operate, applications slowing down, or connection problems when using the internet or internal networks. It is also perfect for tasks like setting up new users, installing software, adjusting Microsoft 365 settings, sorting out login issues or helping staff who are working from home. In short, if the issue relates to software, configuration or something on the screen, we can usually fix it remotely.
One Off or Ongoing Support
Some customers only use remote support when something goes wrong. We connect, fix the issue and that is that. Other customers choose an ongoing support plan which gives them the freedom to contact us any time they need assistance. A support plan improves reliability because it removes the delay in getting connected. Without a plan, we first need to guide you through installing remote access software and approving the connection, which takes around ten minutes. With a plan in place, the connection is already authorised, meaning we can be connected and fixing the issue in around ten seconds.
Why a Support Plan Makes Things Faster
The biggest benefit of being on a support plan is speed. When remote access is pre configured, there is no back and forth and no setup process. We simply connect and fix the problem. Over the course of a year, that time saved adds up to hours of productivity, not to mention reduced frustration for you and your staff.
When Remote Support Is Not Enough
If we determine that the problem is hardware related, such as a failed component or a networking issue that needs physical intervention, we can arrange an onsite visit. The advantage here is that we already know what the problem is, so the visit is faster and more efficient.
Get Help Without the Hassle
Whether you want the flexibility of remote support on a pay as required basis or the peace of mind of an ongoing support plan, the goal is the same. We connect, solve the problem and get you back to work as quickly as possible.