Our Privacy Policy
AmbroTech Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your data in a transparent and secure way. This Privacy Policy explains what personal information we collect, how we use it, and your rights.
1. Who We Are
AmbroTech Ltd
📍 Regus Conway House, Worcester Street, Gloucester, GL1 3AJ
📧 For privacy-related matters: privacy[at]ambrotech.co.uk
🌐 Website: https://ambrotech.co.uk and associated subdomains
We act as a data controller for the personal data we collect from you.
2. What Data We Collect
We may collect the following personal data:
- Full name
- Email address
- Phone number
- IP address
- Postal address
- Login credentials (for account access)
This data may be collected when you contact us, create or are issued an account, use our services, or interact with our websites and portals.
3. Where Accounts Are Used
Accounts may be created for or by users to access various services, including:
- AmbroTech Billing (WHMCS)
- AmbroTech IT Portal (N-Able MSPM)
- AmbroTech Hosting (20i StackCP)
Each platform has its own login and may collect or store additional data based on service use.
4. How We Use Your Data
We use your personal data to:
- Provide and manage your services
- Communicate with you about your account or services
- Send important updates, legal notices, or changes to terms
- Occasionally send marketing communications (you can opt out anytime)
5. Marketing and Communication
We may send bulk communications regarding:
- Changes to terms
- Scheduled maintenance or service notices
- Promotions or offers
You can opt out at any time by contacting us at privacy[at]ambrotech.co.uk or calling us directly.
6. Third Parties We Work With
We use trusted third parties to help deliver our services:
- 20i – Web hosting platform
- Stripe and GoCardless – Payment processing
- ENOM – Domain registration
- Cloudflare – DNS and security services
These providers process data on our behalf under strict agreements and do not use your data for their own purposes.
7. Cookies and Analytics
We use cookies for essential site functionality, such as:
- Login session management
- Basic visitor analytics
We do not use invasive tracking or third-party ad systems. By using our website, you consent to our use of cookies.
8. Data Retention
We retain your data for a reasonable period as required to:
- Maintain your account
- Comply with legal and tax obligations
- Resolve disputes
If you close your account, we may retain some information for legal or record-keeping purposes.
9. Data Location and Transfers
All data is stored within the UK. We do not knowingly transfer your personal data outside the UK or the European Economic Area (EEA).
10. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion (where legally permissible)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, email privacy[at]ambrotech.co.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email or platform announcement.
12. Contact Us
For questions or requests regarding your data or this Privacy Policy:
📧 privacy[at]ambrotech.co.uk
📍 AmbroTech Ltd, Regus Conway House, Worcester Street, Gloucester, GL1 3AJ