I fix problems that haven’t happened yet. By that, I mean that there are levels of IT support that can be offered which will greatly benefit you.
Reactive: This is what most computer repair shops, tech companies, software support teams offer. When something goes wrong, it’s your responsibility to let them know and then they’ll guide you through a fix.
Proactive: RMM (Remote Monitoring & Management) software is used by most MSPs and IT departments to keep basic monitors on things like disk space, memory usage, suspicious logins etc. and they have some great features built-in by default.
More than proactive: With our unique local expertise in code, automation AND information technology, we’re able to provide solutions far beyond our competitors. We’re not just as good as the software we pay for and use, we’re better!
Here’s an example – Your OneDrive stops running suddenly without you noticing and then a day later you’re wondering why your colleagues aren’t seeing any of the work you’ve spent hours on. In fact, if your computer dies, your updates and changes will be lost forever! OR because AmbroTech have a monitor in place to make sure OneDrive is running, the check fails and immediately runs a script which tries to repair OneDrive (if needed) and run it again. If that still fails, a ticket is raised straight to a human who can take a deeper dive.
That’s where the difference lies, just in case you were wondering.
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